Return & Exchange Policy

Please contact our Customer Service Team at info@birdsworld.ae or our helpline if you would like to return or exchange an item.

If an item is unopened, unused, still has its original tags, and has any documentation of purchase (such as an invoice or receipt, an email confirmation, etc.), we will accept returns and exchanges within 7 days of the item’s delivery date. The product or products must be in the same condition as when they were received, preferably in their original packing.

If you request a pickup service for the items to be returned or exchange, a charge of 50 AED will be applied.

We do not accept return & exchange for the following items

* Items on Sale

* Opened Pet Treats & Pet Food Products

* Opened Pet Healthcare Products

* Used & Damaged Pet Accessories

* Items without original tags or damaged tags

* No refund for garments (clothes), toys, or pet beds.

* Fleas, ticks, and ringworm are some of the problems that can be transferred from one animal to another through used items.

* Items that are returned worn, altered, damaged, dirty, or otherwise in a condition where they can’t be resold can’t be refunded or exchanged.

We will refund you in case

* Items are out of stock.

* The customer requested to cancel order and refund prior to delivery

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@birdsworld.ae and send your item to BirdsWorld

We will happily refund or exchange any item that are damaged or that have been incorrectly purchased within 7 days of purchase and with proof of payment (i.e. your original order receipt).

* If you find your product has a defect, please take the photographic evidence within 24 hours of receiving the damaged product & email us at info@birdsworld.ae 
* Product must be presented to us before we can proceed with our return policy.

Out of Stock Items

If the item you ordered is out of stock, which may occur if the supplier failed to tell us in time for us to update our own stock inventory, you will receive a refund via the payment channel. As an alternative, we can provide you with a different product that is just as good or even better in terms of design. We will charge the remaining amount if the substitute product is more costly. If the item is less expensive, the remaining amount will be refunded.